FAQ
Q: How do I place an order?
A: To place an order, browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple pay, Google Pay, Shop pay, Union Pay and eftos which are secure payment options as listed at checkout.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers the next business day. Please note that these times may vary based on your location.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please check our shipping policy for a list of countries we ship to and additional information on international shipping rates and times.
Q: What is your return policy?
A: We offer a 30-day return policy for most items. Products must be in their original condition and packaging to qualify for a return. Please visit our returns page for detailed instructions.
Q: How do I return an item? A: To return an item, please contact our customer service team to initiate the return process. They will provide you with a return authorization and shipping instructions.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your order history, save shipping information, and enjoy a faster checkout process.
Q: How do I create an account?
A: To create an account, click on the "Sign Up" button at the top right corner of our website and follow the instructions.
Q: Is my personal information secure?
A: Yes, we take your privacy and security seriously. Our website uses industry-standard encryption to protect your data. Please refer to our privacy policy for more details.
Q: How do I know if an item is in stock?
A: Product availability is indicated on each product page. If an item is out of stock, it will be clearly marked, and you may have the option to sign up for restock notifications.
Q: Can I request a product that is not listed on your website?
A: If you're looking for a specific item that is not listed, please contact our customer service team. We may be able to special order it for you.
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@zenmes.com
Q: Where can I find more information about your products?
A: Detailed product descriptions, specifications, and customer reviews are available on each product page. If you need additional information, feel free to contact our customer service team.